I purchased a Pre-order item. When will it arrive?
Pre-Order means you agree to purchase a product that is currently being made.
Shipping estimates are based on timelines given to me by the manufacturer. Generally, pre-orders ship within 4-6 weeks. Errors in production can lengthen this time, but I will do everything within my power to make the shipping time as fast as possible.
What days do you ship orders out?
I try to ship out orders once or twice a week. This usually means orders (non pre-order) will ship out within 2-5 days. I am only one person and sometimes there are extenuating circumstances that can prolong this time. Please note: Due to the COVID-19 pandemic, shipping times are much more unpredictable. I can't guarantee the speed of shipping once packages are in the hands of USPS. Please be patient!
How long will it take to get my order?
Orders are shipped from Chicago, IL. Depending on your location, it can take as few as two days, and at most, a few weeks. Again, due to the COVID-19 pandemic, these estimates cannot be guaranteed.
USA : 3-7 business days.
INTERNATIONAL: 7-20 business days.
Returns and Exchanges
Please send me an email (firstname.lastname@example.org) if you are unhappy with your order or if you would like to exchange it. Returns and exchanges are accepted at my discretion. I am not responsible for return shipping fees.
I am not liable for any lost or mis-delivered packages once they are in the hands of the post. Unfortunately, it is out of my control to track down lost packages. I cannot offer any refunds on orders that are marked delivered.
I entered my address wrong! What do I do?
E-mail me with your order number as soon as possible and we will get it fixed :)
Are your pins Collector Grade?
My pins come in two types: Standard and Seconds. Standard grade pi ns are the highest quality pins from that particular production batch. They may contain some small imperfections that are not easily noticeable. Things like tiny specs or scratches are inevitable with the handmade process that is used to make the pins.
Second grade pins contain more noticeable flaws such as underfilled enamel, missing enamel, larger spots and discoloration, and bigger scuffs and scratches.
I do not offer Collector Grade pins. I do my best to ensure the highest quality for my Standard grade pins.